CEO and Executive Director
Bruce Lowthers joined Paysafe as its CEO in May, 2022. He also serves as Executive Director on the Paysafe Board.
A high-profile payments and fintech executive, since joining Paysafe Bruce has been focused on driving growth and has made a number of significant changes to date. These include re-setting the company’s growth strategy; simplifying its organizational structure from five business units to two i.e., Merchant Solutions and Digital Wallets; and recruiting significant talent into the company to focus on customer experience, product innovation and creating a sales culture. These changes have already returned Paysafe to growth and created new momentum that the team is building on.
Before Paysafe, Bruce spent 15 years at FIS, a Fortune 250 company operating in the merchant solutions, banking and capital markets. While at FIS, Bruce most recently served as President, responsible for growing the $15B revenue global organization with over 65,000 employees. In this role, Bruce was credited with accelerating the speed to market of innovative new products and services, heightening cross sell opportunities, and strengthening the overall client experience. Earlier executive roles in FIS saw Bruce leading and modernizing some of the company’s largest businesses including the Banking, Merchant Solutions and Payments businesses.
Before FIS, Bruce was an executive at eFunds, an electronic payments company, where he was responsible for all payment and risk products. Before eFunds, he was a serial entrepreneur and successfully co-founded and led four start-up companies and two payments industry associations - American Transaction Processors Coalition (ATPC) and Payments 20 (P20), the global payments body.
In 2020, Bruce was named Business Unit Transformation and Operational Excellence President of the Year. The year before, he was named Executive of the Year in the BIG Awards for Business, and he has also been recognized as Operations Executive of the Year by the Best in Biz Awards in 2018 and 2019.
Bruce holds a bachelor’s degree in business administration from the University of Massachusetts – Lowell and began his career as a certified public accountant.
Chief Operating Officer
Roy joined Paysafe in February 2019 and has global responsibility for leading Paysafe’s technology and operations functions. As part of this, his remit includes global IT strategy, cyber security, transformation and running our 24/7 technology and customer operations.
Before joining Paysafe, Roy gained extensive experience in IT and operations working for various high profile global financial services organisations and smaller UK-based fintech. His prior role was working for Barclays where he held the position of Group CIO Barclaycard since April 2013. Before that he held senior roles at Citi, where he was Director of Business and Technology Transformation, as well as egg, where his extensive Agile IT Development skills were deployed to help build the UK’s leading online digital bank.
Chief Growth Officer
Nicole Carroll joined Paysafe in April, 2023 and brings an extensive track record of driving growth and innovation across high profile global organisations in the technology, fintech and payments sectors. Her primary responsibilities in the role are to further develop the company’s corporate vision and long-term growth strategy, and lead on its product innovation, capital expenditure and marketing programmes.
Nicole joins Paysafe from Experian, where she was Chief Product Officer for their Decisions Analytics business. Prior to that, Nicole was a director at Visa where she led the company’s next generation of global software acceptance. Before Visa, Nicole spearheaded the digital transformation of Discover Financial Services, launching their first comprehensive API-driven digital product platform. In her earlier career, Nicole held leadership roles driving innovation for the Citi Group and was also Chief Marketing Officer for Transys where she successfully launched the Oyster Card™ - the UK’s trailblazing travel smartcard.
Nicole is a graduate of Georgetown University, U.S.
Chief Revenue Officer
Rob joined Paysafe in July 2022 and is the company’s first Chief Revenue Officer (CRO). In his role, Rob is charged with spearheading Paysafe’s international sales function across a range of high growth sectors including gaming, travel, entertainment, digital assets including crypto, and fintech.
A seasoned technology executive, Gatto brings 30+ years’ experience of delivering transformational growth and ‘go to market’ functions for both private and public businesses of all sizes. He has helped build multiple fast-growing businesses that have led to an IPO or sale to technology leaders that include IBM, Oracle, NeuStar and Adobe. His functional areas of expertise include sales, marketing, channel development, business development, client support, consulting, operations, and corporate development.
Before Paysafe, he co-founded and served as President of Ureeka Inc. a community to help small businesses go to market and grow rapidly. Before that, he held senior roles for a wide range of high-performing technology companies including COO at Tubemogul, a programmatic video platform acquired by Adobe Systems for $540m; SVP, Global Sales at NeuStar, Inc., a cloud-based, information services company; CEO at PointRoll, Inc., a leading provider of digital marketing technology; and Vice President Sales for ShopLocal Inc. known for its innovative, localized digital marketing solutions for retailers.
Rob holds a Bachelor of Science in Communications from Northern Illinois University, U.S.A.
Chief Financial Officer
Gersh brings to Paysafe a proven track record of over 25 years’ international financial leadership and has previously held CFO positions in public and private organizations in both the UK and U.S.A.
Gersh joins Paysafe from Sportradar, the leading global sports technology company creating immersive experiences for sports fans and bettors, where he built a high performing finance function and successfully led the company’s IPO on NASDAQ in September last year. Earlier in his career he spent six years in the online betting industry, most recently as CFO and Board Director of Paddy Power Betfair plc, which was formed in February 2016 following the merger of Paddy Power plc and Betfair Group plc - two of the fastest-growing online betting operators in the world. Before entering the online betting industry, Gersh spent nearly eight years as CFO for NDS Group London, a leading global provider of digital pay TV software solutions. In his earlier career, Gersh held finance leadership roles for high profile organizations in the telecommunications industry including British Telecom and Motorola.
President, Latin America
Gustavo Ruiz joined Paysafe in 2022 following the company’s acquisition of payments company, SafetyPay, where he was CEO for nine years. Since joining the Paysafe executive team, Gustavo has been charged with driving forward Paysafe’s strategy in Latin America and continuing to leverage its investments in the fast-growing region.
Gustavo brings extensive experience in the payments, banking and travel industries to the role. Prior to SafetyPay, he was VP and General Manager for American Express Membership Travel in Latin America. He also successfully led American Express Bank in Mexico.
Gustavo holds a bachelor’s business degree in Agronomy from Colorado State University, U.S.A., and a Diploma in Foreign Trade from the Universidad de las Americas, Mexico.
Chief Risk & Compliance Officer
Richard joined Paysafe in October 2019 and has global responsibility for Risk, Compliance, Regulatory Affairs and ESG Reporting.
Richard brings extensive knowledge of these various disciplines gained during a 30+ year career which has seen him work in Europe, Asia and the US. He started his career working in the public sector as an Officer for the UK’s HM Customs & Excise followed by more than 25 years in banking, commercial finance, insurance, telecoms and payments with a focus on risk management, compliance, operational effectiveness, regulatory affairs, strategy and business development. Richard has also led initiatives in developing markets with an emphasis on financial inclusion.
Before Paysafe he worked for PayPal where he spent nine years leading their global risk and compliance strategy and was instrumental in supporting significant growth for the business.
Elliott joined Paysafe in 2011, is based in our London office, and has responsibility for legal, privacy, internal audit, M&A and company secretarial matters within the Group.
Elliott started life as a corporate lawyer working at a number of different London-based law firms principally on mergers, acquisitions and other corporate transactions. He made his first move in-house in 2008 when he became Senior Legal Counsel at MoneyGram with responsibility for legal affairs in their Northern Europe and Asia Pacific regions.