CEO and Executive Director
Bruce Lowthers joined Paysafe as its CEO in May, 2022. He also serves as Executive Director on the Paysafe Board.
A high-profile payments and fintech executive, since joining Paysafe Bruce has been focused on driving growth and has made a number of significant changes to date. These include re-setting the company’s growth strategy; simplifying its organizational structure from five business units to two i.e., Merchant Solutions and Digital Wallets; and recruiting significant talent into the company to focus on customer experience, product innovation and creating a sales culture. These changes have already returned Paysafe to growth and created new momentum that the team is building on.
Before Paysafe, Bruce spent 15 years at FIS, a Fortune 250 company operating in the merchant solutions, banking and capital markets. While at FIS, Bruce most recently served as President, responsible for growing the $15B revenue global organization with over 65,000 employees. In this role, Bruce was credited with accelerating the speed to market of innovative new products and services, heightening cross sell opportunities, and strengthening the overall client experience. Earlier executive roles in FIS saw Bruce leading and modernizing some of the company’s largest businesses including the Banking, Merchant Solutions and Payments businesses.
Before FIS, Bruce was an executive at eFunds, an electronic payments company, where he was responsible for all payment and risk products. Before eFunds, he was a serial entrepreneur and successfully co-founded and led four start-up companies and two payments industry associations - American Transaction Processors Coalition (ATPC) and Payments 20 (P20), the global payments body.
In 2020, Bruce was named Business Unit Transformation and Operational Excellence President of the Year. The year before, he was named Executive of the Year in the BIG Awards for Business, and he has also been recognized as Operations Executive of the Year by the Best in Biz Awards in 2018 and 2019.
Bruce holds a bachelor’s degree in business administration from the University of Massachusetts – Lowell and began his career as a certified public accountant.
Chief Operating Officer
Roy joined Paysafe in February 2019 and has global responsibility for leading Paysafe’s technology and operations functions. As part of this, his remit includes global IT strategy, cyber security, transformation and running our 24/7 technology and customer operations.
Before joining Paysafe, Roy gained extensive experience in IT and operations working for various high profile global financial services organisations and smaller UK-based fintech. His prior role was working for Barclays where he held the position of Group CIO Barclaycard since April 2013. Before that he held senior roles at Citi, where he was Director of Business and Technology Transformation, as well as egg, where his extensive Agile IT Development skills were deployed to help build the UK’s leading online digital bank.
Chief Strategy & Innovation Officer
Nicole Carroll joined Paysafe as its Chief Strategy & Innovation Officer in April, 2023 and brings an extensive track record of driving growth and innovation across high profile global organisations in the technology, fintech and payments sectors. Her primary responsibilities in the role are to further develop the company’s corporate vision and long-term growth strategy, and lead on its product innovation and capital expenditure programmes.
Nicole joins Paysafe from Experian, where she was Chief Product Officer for their Decisions Analytics business. Prior to that, Nicole was a director at Visa where she led the company’s next generation of global software acceptance. Before Visa, Nicole spearheaded the digital transformation of Discover Financial Services, launching their first comprehensive API-driven digital product platform. In her earlier career, Nicole held leadership roles driving innovation for the Citi Group and was also Chief Marketing Officer for Transys where she successfully launched the Oyster Card™ - the UK’s trailblazing travel smartcard.
Nicole is a graduate of Georgetown University, U.S.
Leading Global Gaming
Zak Cutler leads Paysafe’s gaming strategy globally including all gaming and gambling sectors that the company serves.
An experienced online gaming executive, Zak has a proven track record in strategy and corporate development, product management, payments, compliance and business development for industry leading operators and suppliers.
Before Paysafe, Zak worked for Jackpocket, an innovative app that enables people to buy official state lottery tickets online, where he was VP of Strategy and Product. As one of Jackpocket’s first executive hires, he was responsible for developing the strategy, the product and the approach that enabled Jackpocket to swiftly expand into 10 U.S. jurisdictions, achieving a #7 entertainment app store ranking, and acquiring millions of new lottery customers in the process. While there, he also worked with celebrities, sports teams, and large media brands such as Barstool Sports to successfully grow Jackpocket’s brand presence nationally. Before that, Cutler worked as Director of Product Management for DraftKings, one of the world’s best-known brands in sports entertainment and gaming, where he was responsible for all product initiatives related to payment processing, U.S. compliance, and international expansion.
Chief Revenue Officer
Rob joined Paysafe in July 2022 and is the company’s first Chief Revenue Officer (CRO). In his role, Rob is charged with spearheading Paysafe’s international sales function across a range of high growth sectors including gaming, travel, entertainment, digital assets including crypto, and fintech.
A seasoned technology executive, Gatto brings 30+ years’ experience of delivering transformational growth and ‘go to market’ functions for both private and public businesses of all sizes. He has helped build multiple fast-growing businesses that have led to an IPO or sale to technology leaders that include IBM, Oracle, NeuStar and Adobe. His functional areas of expertise include sales, marketing, channel development, business development, client support, consulting, operations, and corporate development.
Before Paysafe, he co-founded and served as President of Ureeka Inc. a community to help small businesses go to market and grow rapidly. Before that, he held senior roles for a wide range of high-performing technology companies including COO at Tubemogul, a programmatic video platform acquired by Adobe Systems for $540m; SVP, Global Sales at NeuStar, Inc., a cloud-based, information services company; CEO at PointRoll, Inc., a leading provider of digital marketing technology; and Vice President Sales for ShopLocal Inc. known for its innovative, localized digital marketing solutions for retailers.
Rob holds a Bachelor of Science in Communications from Northern Illinois University, U.S.A.
Chief Financial Officer
Gersh brings to Paysafe a proven track record of over 25 years’ international financial leadership and has previously held CFO positions in public and private organizations in both the UK and U.S.A.
Gersh joins Paysafe from Sportradar, the leading global sports technology company creating immersive experiences for sports fans and bettors, where he built a high performing finance function and successfully led the company’s IPO on NASDAQ in September last year. Earlier in his career he spent six years in the online betting industry, most recently as CFO and Board Director of Paddy Power Betfair plc, which was formed in February 2016 following the merger of Paddy Power plc and Betfair Group plc - two of the fastest-growing online betting operators in the world. Before entering the online betting industry, Gersh spent nearly eight years as CFO for NDS Group London, a leading global provider of digital pay TV software solutions. In his earlier career, Gersh held finance leadership roles for high profile organizations in the telecommunications industry including British Telecom and Motorola.
Chief of Staff
Chi-Eun joined Paysafe in October 2019 as Chief of Staff.
Before joining Paysafe, Chi-Eun was business development director at Barclaycard Payment Solutions, leading initiatives on strategic partnerships, international growth and innovation strategy. Prior to joining Barclaycard, she worked at McKinsey & Co. and LG Electronics Europe. She studied psychology at Yonsei University in Korea and has an MBA from Harvard.
Outside of work, Chi-Eun is involved in a charity called Spear which helps transform lives of disadvantaged youths aged 16-24 years old by helping them get jobs or go back into school.
Leading Digital Wallets
Chirag joined Paysafe last year and heads up the company’s newly expanded Digital Wallet’s division which focuses on delivering market-leading digital payment solutions and services to consumers.
Chirag Patel is an international payments executive with over 20 years’ experience gained in a diverse range of roles for well-known, global organizations. During his career he has launched and grown multiple consumer-facing and B2B payments products and services around the world including alternative payment methods, prepaid, card payments, and remittance. As part of this, he has managed P&Ls up to 5 billion euros in annual revenue and focussed heavily on the customer experience, making decisions based on data and a strong strategic vision.
Before Paysafe, Chirag worked for Santander Group where he was Global Head of Payments. While there, he successfully launched a global payment platform that significantly increased usage of the bank’s payments products and services. Before Santander, Chirag was Head of Payments, Europe and International Expansion at Amazon where he owned the tech giant’s long-term vision and end-to-end roadmap for emerging payment technologies as well as European payment acceptance and international payment expansion. Before Amazon, he held senior executive roles in payments and financial services for other well-known financial institutions including Softcard (acquired by Google), American Express Services Europe Limited and Merchant Services Group Int.
Based in the UK, Chirag also has extensive experience of working in the US, where he has lived, as well as Asia and Latin America.
Chief Risk & Compliance Officer
Richard joined Paysafe in October 2019 and has global responsibility for Risk, Compliance, Regulatory Affairs and ESG Reporting.
Richard brings extensive knowledge of these various disciplines gained during a 30+ year career which has seen him work in Europe, Asia and the US. He started his career working in the public sector as an Officer for the UK’s HM Customs & Excise followed by more than 25 years in banking, commercial finance, insurance, telecoms and payments with a focus on risk management, compliance, operational effectiveness, regulatory affairs, strategy and business development. Richard has also led initiatives in developing markets with an emphasis on financial inclusion.
Before Paysafe he worked for PayPal where he spent nine years leading their global risk and compliance strategy and was instrumental in supporting significant growth for the business.
Elliott joined Paysafe in 2011, is based in our London office, and has responsibility for legal, privacy, internal audit, M&A and company secretarial matters within the Group.
Elliott started life as a corporate lawyer working at a number of different London-based law firms principally on mergers, acquisitions and other corporate transactions. He made his first move in-house in 2008 when he became Senior Legal Counsel at MoneyGram with responsibility for legal affairs in their Northern Europe and Asia Pacific regions.
Leading Merchant Solutions
Afshin joined Paysafe in July 2020 and leads the company’s Global Merchant Solutions team focused on providing processing solutions to hundreds of thousands of merchants around the world.
Afshin brings extensive leadership experience with FinTech organizations. Before joining Paysafe, he held the role of President and CEO of New York-based Cynergy Data until its merger with Priority Technology Holdings in 2014, where he continued as President of the combined companies. During his tenure at PRTH, Afshin grew the organization into a top 10 US Processor and helped lead the company’s listing on the NASDAQ exchange. Earlier in his career, Afshin was a co-founder and Executive Vice President and General Counsel of iPayment, Inc., also leading the growth of that company into one of the top payment processors in the US and a listing on the NASDAQ exchange in 2003. Afshin has also sat on the boards of several other FinTech organizations during his career.
Afshin holds a Bachelor of Business Administration (BBA) degree from Emory University’s Goizueta Business School in Atlanta and a Juris Doctor (JD) law degree from the University of Miami in Miami, Florida. Afshin is active in numerous non-profits and sits on the board of the Nashville JCC.