Management Team

Bruce Lowthers joined Paysafe as its CEO in May 2022.  He also serves as Executive Director on the Paysafe Board. 

A high-profile payment and fintech executive, since joining Paysafe Bruce has been focused on transforming the company and returning it to growth.  He has made a number of significant changes to date such as re-setting Paysafe’s growth strategy and vision, introducing a fresh new brand identity, and driving forward an extensive simplification of its organizational structure.  This simplification, which saw five business units consolidate into two i.e., Merchant Solutions and Digital Wallets, as well as the centralization of sales, product and marketing capabilities, have led to exciting new products and services launching in the market, and an improved customer experience.  In his first year in the role, Bruce was named one of the Top 50 Financial Technology CEOs by The Financial Technology Report.  The company has also been widely recognised, picking up over 30 high profile industry awards and accolades including a place on CNBC’s 2023 list of the World's Top Fintech Companies, and a number two ranking on the J.D. Power 2024 U.S. Merchant Services Satisfaction StudySM .

Before Paysafe, Bruce spent 15 years at FIS, a Fortune 250 company operating in the merchant solutions, banking and capital markets.  While at FIS, Bruce most recently served as President, responsible for growing the $15B revenue global organization with over 65,000 employees. In this role, Bruce was credited with accelerating the speed to market of innovative new products and services, heightening cross sell opportunities, and strengthening the overall client experience.  Earlier executive roles in FIS saw Bruce leading and modernizing some of the company’s largest businesses including the Banking, Merchant Solutions and Payments businesses. 

Before FIS, Bruce was an executive at eFunds, an electronic payments company, where he was responsible for all payment and risk products. Before eFunds, he was a serial entrepreneur and successfully co-founded and led four start-up companies and two payments industry associations - American Transaction Processors Coalition (ATPC) and Payments 20 (P20), the global payments body.

Bruce is a passionate philanthropist, dedicated to making a positive impact in the community. He is committed to supporting causes close to his heart and has a longstanding involvement with the American Heart Association and Leukemia & Lymphoma Society (LLS) Foundation. In 2024 he was honored with the role of Chair for Light the Night Jacksonville by the LSS.

Bruce holds a bachelor’s degree in business administration from the University of Massachusetts – Lowell and began his career as a certified public accountant.

Roy joined Paysafe in February 2019 and has global responsibility for leading Paysafe’s technology and operations functions.  As part of this, his remit includes global IT strategy, cyber security, transformation and running our 24/7 technology and customer operations.

Before joining Paysafe, Roy gained extensive experience in IT and operations working for various high profile global financial services organisations and smaller UK-based fintech.  His prior role was working for Barclays where he held the position of Group CIO Barclaycard since April 2013. Before that he held senior roles at Citi, where he was Director of Business and Technology Transformation, as well as egg, where his extensive Agile IT Development skills were deployed to help build the UK’s leading online digital bank.

Nicole Carroll joined Paysafe in April, 2023 and brings an extensive track record of driving growth and innovation across high profile global organisations in the technology, fintech and payments sectors. Her primary responsibilities in the role are to further develop the company’s corporate vision and long-term growth strategy, and lead on its product innovation, capital expenditure and marketing programmes.

Nicole joins Paysafe from Experian, where she was Chief Product Officer for their Decisions Analytics business. Prior to that, Nicole was a director at Visa where she led the company’s next generation of global software acceptance. Before Visa, Nicole spearheaded the digital transformation of Discover Financial Services, launching their first comprehensive API-driven digital product platform. In her earlier career, Nicole held leadership roles driving innovation for the Citi Group and was also Chief Marketing Officer for Transys where she successfully launched the Oyster Card™ - the UK’s trailblazing travel smartcard.

Nicole is a graduate of Georgetown University, U.S.

Crawford spent nine years at FIS, last serving as Executive Vice President—Strategy, M&A and Venture Capital, where he led global corporate development, overseeing all of FIS’s acquisitions, divestitures and joint ventures, and global venture investing. During his time at FIS, John spearheaded over 25 deals, with acquisitions contributing substantially to the company’s growth. Prior to joining FIS, John held leadership roles across the U.S. and London in investment banking at Bank of America Merrill Lynch and Bear Stearns and in commercial finance at GE Capital.

Rob joined Paysafe in July 2022 and is the company’s first Chief Revenue Officer (CRO).  In his role, Rob is charged with spearheading Paysafe’s international sales function across a range of high growth sectors including gaming, travel, entertainment, digital assets including crypto, and fintech. 

A seasoned technology executive, Gatto brings 30+ years’ experience of delivering transformational growth and ‘go to market’ functions for both private and public businesses of all sizes.   He has helped build multiple fast-growing businesses that have led to an IPO or sale to technology leaders that include IBM, Oracle, NeuStar and Adobe.  His functional areas of expertise include sales, marketing, channel development, business development, client support, consulting, operations, and corporate development.

Before Paysafe, he co-founded and served as President of Ureeka Inc. a community to help small businesses go to market and grow rapidly.   Before that, he held senior roles for a wide range of high-performing technology companies including COO at Tubemogul, a programmatic video platform acquired by Adobe Systems for $540m; SVP, Global Sales at NeuStar, Inc., a cloud-based, information services company; CEO at PointRoll, Inc., a leading provider of digital marketing technology; and Vice President Sales for ShopLocal Inc. known for its innovative, localized digital marketing solutions for retailers.

Rob holds a Bachelor of Science in Communications from Northern Illinois University, U.S.A.

Chi-Eun joined Paysafe in October 2019 as Chief of Staff. She has been appointed as our new Chief Transformation Officer in March 2024.

Before joining Paysafe, Chi-Eun was business development director at Barclaycard Payment Solutions, leading initiatives on strategic partnerships, international growth and innovation strategy. Prior to joining Barclaycard, she worked at McKinsey & Co. and LG Electronics Europe. She studied psychology at Yonsei University in Korea and has an MBA from Harvard. 

Outside of work, Chi-Eun is involved in a charity called Spear which helps transform lives of disadvantaged youths aged 16-24 years old by helping them get jobs or go back into school.

Richard joined Paysafe in October 2019 and has global responsibility for Risk, Compliance, Regulatory Affairs and ESG Reporting.

Richard brings extensive knowledge of these various disciplines gained during a 30+ year career which has seen him work in Europe, Asia and the US. He started his career working in the public sector as an Officer for the UK’s HM Customs & Excise followed by more than 25 years in banking, commercial finance, insurance, telecoms and payments with a focus on risk management, compliance, operational effectiveness, regulatory affairs, strategy and business development. Richard has also led initiatives in developing markets with an emphasis on financial inclusion.

Before Paysafe he worked for PayPal where he spent nine years leading their global risk and compliance strategy and was instrumental in supporting significant growth for the business.

Elliott joined Paysafe in 2011, is based in our London office, and has responsibility for legal, privacy, internal audit, M&A and company secretarial matters within the Group.

Elliott started life as a corporate lawyer working at a number of different London-based law firms principally on mergers, acquisitions and other corporate transactions. He made his first move in-house in 2008 when he became Senior Legal Counsel at MoneyGram with responsibility for legal affairs in their Northern Europe and Asia Pacific regions.